These conditions are concluded between, on the one hand, the company HEIMSTONE, whose trade name is HEIMSTONE CREATION, hereinafter "HEIMSTONE" and secondly, those wishing to make a purchase via the website HEIMSTONE (www.heimstone.com), hereinafter referred to as "user". These conditions relate exclusively to the non-commercial individuals title. The parties agree that their relations will be exclusively governed by this contract, excluding any condition previously available on the site. If a condition is found to be lacking, it would be governed by the procedures in force in the area of distance selling companies which have headquarters in France.


These conditions aim to define the terms of sale between HEIMSTONE and user command to services, including payment and delivery. They cover all the necessary steps for placing the order and tracking of this order between the contracting parties.


Any order implies acceptance of the prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below. HEIMSTONE undertakes to fulfill the received orders on the website only within the limits of available stocks of products. A lack of availability of the product, HEIMSTONE undertakes to inform the user.


Shipping costs are the responsibility of the user and depend on the country of delivery and / or weight of the item sent. They will be specified to the customer when the order confirmation. For outside the European community countries, the cost of shipping and return in case of an exchange of size, model or refund are the responsibility of the customer. The ordered products will be delivered to the address specified by the user anywhere in the world. Transport risks are borne by the client, after the release of product from the warehouse. Heimstone Eshop, insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by heimstone and transfer of responsibility in the same way. Heimstone Eshop is not responsible for any delays caused by destination customs clearance processes. Orders shipped to France will be delivered by UPS. Orders in Paris can be delivered the same day for any order placed before 12:00 (option: Paris Express). Deliveries will be organized in the afternoon between 1pm and 7pm. If you chose, "pick up at Heimstone store" option, please show up with a copy of your order and your identity card, at Heimstone, 23 rue du Cherche Midi, 75006 Paris, Subway Sèvres Babylone (M10, 12, 8). All orders picked up at Heimstone will be available 1 hour after your purchase. Heimstone is open from Monday to Saturday, 11AM to 7PM. Important: Please note that all the orders placed on Friday after 4pm, Saturday and Sunday with the shipping option, will be send on the next Monday. Orders shipped to the European Union will be delivered by UPS. Orders shipped to countries outside the European Union will be delivered by UPS. The tracking number of your order will be provided once your order as been shipped. If the order is being shipped to a country outside Metropolitan France, you are the importer of the products concerned. In this case, the price will be calculated net of tax automatically on the invoice. Customs duties or other local taxes may have to pay to the courier upon delivery of your order. They will be payable by the customer and raise of its whole responsibility as well in terms for declarations as for payments to the authorities qualified organisms for your country. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Times and rates are currently as follows and are subject to change.

France delivery options :
- UPS EXPRESS SAVER ( D +1 delivery guarantee a UPS ACCESS POINT or business ) 9,00 €
- UPS EXPRESS SAVER ( D +1 delivery home warranty ) 12,00 €
- UPS EXPRESS STANDARD ( delivery D +1 to D +3 warranty UPS ACCESS POINT or business ) 8,00 €
- UPS EXPRESS STANDARD ( delivery D +1 to D +3 home warranty ) 10,00 €
- PARIS EXPRESS: Delivery by courier for deliveries in Paris “intramuros”, orders placed before noon are delivered the same day between 13H and 19H courier 15,00 €
- PICK UP - Heimstone Store. Available during store hours from 11:00AM to 7:00PM, Monday to Saturday. 0,0€

Delivery Options Zone A (European Union):
- UPS EXPRESS SAVER ( D +1 delivery home warranty ) 25,00 €

Delivery Options Zone B (USA , Canada, Mexico):
- UPS EXPRESS SAVER ( delivery D +1 to D +5 home warranty ) 39,00 €

Delivery Options Zone C ( Rest of world : Switzerland, China, Japan, Taiwan, India, etc.) :
- UPS EXPRESS SAVER ( delivery D +1 to D +5 home warranty ) 50,00 €

HEIMSTONE does not ship to PO boxes.
In case of delay, the responsibility can not be engaged HEIMSTONE and for any reason whatsoever. Therefore, no claim of any nature whatsoever can be claimed by the user HEIMSTONE.


Prices are indicated in euro all taxes included. They take into account the VAT applicable on the date of the order. These prices are excluding postage processing (shipping, packaging and manufacture of the package according to the amounts in force). Any change in the applicable rate may be reflected in product prices. After this date, they are subject to change at any time. However the prices can not be changed once the customer order placed. Similarly, if one or more taxes or contributions were to be created or modified up or downwards, this change will be reflected in the selling price of the items on the site HEIMSTONE. The prices listed on the site are guaranteed for the duration of on-line and within the limits of available stocks. Outside the European community orders are invoiced excluding tax (VAT 20%). They will be taxed according to local tax charged to the client. For more details, see the customs of your country. The final price charged to the customer is the price indicated on the confirmation of order. Payment is by credit card bearing the initials Visa, Eurocard, Mastercard or American Express. The product invoice will be included in the package containing the product ordered.

5. Right of withdrawal, return and exchange

Heimstone Eshop is committed to providing you with products of high quality. If however you are not satisfied with the products you received, you can exchange or refund you the products concerned. There is a 15 days deadline as from the date of reception to return products back to Heimstone Eshop. Please note that you will have to pay for the shipping back to Heimstone Eshop, 23 rue du Cherche Midi, 75006. It is up to the user to keep all proof of this return and date. Removal costs are charged to the client. Case of an exchange, the new shipping will not be charged to the customer. For outside the European community countries, the cost of shipping and return in case of an exchange of size, model or refund are the responsibility of the customer. For abroad, the customer must specify the customs service that it is a "return to non-compliance." Refunds will be within 30 working days of receipt. - Unidentified returns may be returned to the sender. - Broken, incomplete or used products may not be returned nor exchanged, or will be returned to you and the cost of the shipping will be payable by you. - Discounted products and the "Outlet" will be exchangeable, not refundable. Discounted items and the "outlet" will be exchangeable against another item of similar value or more, but with the same discount rate, and will be a credit to the account of the client, but will not be refunded. - Our products are available within the limits of available stocks. Errors may exceptionally exist, including in the case of simultaneous orders of the same product by several customers. In the case of unavailability of product after placing your order, we promise to keep you informed by email or phone as soon as possible. All additional requests for information must be addressed to: Heimstone Eshop: Tel (33) 1 45 49 15 73


All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided by Article 1641 of the Civil Code. The user also benefits from a guarantee enabling him to return the defective items delivered in accordance with Articles L 211-4 and following of the Consumer Code. The user is invited to refer to the texts if they wish to have more details on these legal guarantees.


In all cases, the provision of online credit card number and the final validation of the order valid proof of the completeness of the said order in accordance with the law of 13 March 2000 and will be worth payment of amounts incurred by the seizure the items on the order. This validation is worth signature and acceptance of all operations at the site. However in case of fraudulent use of his credit card, the customer is required, upon the finding of such use to contact HEIMSTONE by sending an email to eboutique@heimstone.com HEIMSTONE has all stages of order taking as well as subsequent to the conclusion of the contract an obligation of result steps. Thus HEIMSTONE undertakes to describe with great accuracy the products sold on the website HEIMSTONE. In contrast, HEIMSTONE responsibility could not be engaged in case of breach of its obligations would be due to an unforeseeable and insurmountable third contract is a case of force majeure as defined by the French Law. Same responsibility HEIMSTONE not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses. All elements of the site HEIMSTONE, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. The user has a personal website and wishes to place, for personal use, on its website a direct link to the homepage of HEIMSTONE must request permission to HEIMSTONE. In all cases, any link, even tacitly authorized, must be removed at the request of HEIMSTONE. In the event that any provision of this contract is null and void by a change in legislation, regulation or court decision, this does not in any way affect the validity and enforceability of these terms and conditions sale. These conditions apply throughout the duration of online services offered by HEIMSTONE. The filing of purchase orders and invoices is made on a reliable and durable so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code. These terms and conditions are subject to French law. The competent court in case of dispute will be the place where the defendant is domiciled or, at the applicant's place of actual delivery of the product. email: eboutique@heimstone.com

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