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Exchange & Return Policy


 You can now make your return directly online

 

Any items can be return or exchange within 15 days of the order date. The items must be must be returned in perfect condition. Your refund will be credited to the same payment method the purchase was made. You will be reimbursed within 15 days following the reception of your package. If the all of the items in your order is returned, the refund will include shipping fees from Heimstone to you.
 
To proceed to your return or an exchange, follow our instructions:
 
Step 1 – Place the items back into their original packaging. Items must be returned in perfect condition accompanied by your invoice at our warehouse.
 
Step 2 – Fill out our return form and wait until the end to receive a pre-paid return label. Just click here
 
 
Once you have filled the form, print the return label and put it on your package. Note that a fee of 10€ for the pre-paid label will be deducted from your refund.
 
Step 3 – You can now drop off your return at the post office.

To proceed to an exchange:

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.
To proceed to an exchange, follow the same instructions as a return. Only select the exchange option and choose the size you would prefer to have.
 
** This return process is valid for those countries: Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria, Ireland, Portugal, Poland, Hungary, Czechia, Slovenia, Estonia, Lithuania, Greece, Finland, Croatia, Malta, Romania, Slovakia
+ France, Andorra and Monaco
 
If you live outside of those countries, please write us at eboutique@heimstone.com
 
Sale
Our regular online return and exchanges policy as described above applies during sale periods.

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