*To make it simple for you, we now offer store credit for your return items.

Any items can be returned or exchanged within 15 days upon receiving your order. The items must be returned in perfect condition and labelled. You can decide if you prefer an exchange store credit or a refund.

Pass this due date, we will be obligated to return your package and refuse the refund.

If the items are in good shape, you get your refund within 15 working days following the reception of your package. If all items of your order are returned, the refund will include the order shipping fees.

Pass this due date, we will be obligated to return your package and refuse the refund.

Exchange & Store Credit

To proceed, follow our instructions

Step 1 – Place the items back into their original packaging. Items must be returned in perfect condition, labelled and accompanied by your invoice at our warehouse.

Step 2 – Go to portail and fill out our return form and choose between an exchange or a store credit.

Click Here

Don’t forget to add the # symbol before your order number for the process to work. At the end of the process, you will receive a pre-paid return label.

All store credits are valid for a duration of 6 months.

Once you have filled the form, print the return label and place it on your package.

Step 3 – You can now drop off your return parcel at the post office.

** This return process is valid for those countries: Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria, Ireland, Portugal, Poland, Hungary, Czechia, Slovenia, Estonia, Lithuania, Greece, Finland, Croatia, Malta, Romania, Slovakia + France, Andorra and Monaco

If you live outside of those countries, please write to us at eboutique@heimstone.com

Exchange in size
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.

Refunds
For all returns, please contact us at this email : eboutique@heimstone.com including your order number, the item you want to return and the reason of your return so we will be able to edit a return label affiliated to a refund enquiry. Your refund will be credited to the same payment method used for your initial purchase.

If the items are in good shape, you will get your refund within 15 working days following the reception of your package at the latest. Note that a fee of 10€ for the pre-paid label will be deducted from your refund. 

Sale
Our regular online return and exchanges policy as described above applies during sale periods.