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Exchanges & Returns


You can request a return or an exchange for any product within 15 days of the order date. Items must be returned in perfect condition accompanied by the return information label at our store :
For Heimstone
Chez Berry services 
11 Zone d'activité le Fay
36230 Neuvy-Saint-Sepulcre
Exchanges
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge.
Returns
Your refund will be credited to the the same form of payment from where the purchase was made in the 15 days following the receipt of your return. If the complete order is returned, the refund will include the delivery costs from Heimstone to you.
Sale
Our regular online return and exchanges policy as described above applies during sale periods.

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