FREQUENTLY ASKED QUESTIONS

  • SHIPPING

  • RETURNS

  • SIZING & FIT

  • SPLIT PAYMENTS

We ship worldwide. Delivery is fast, secure, and always tracked.

 

We offer a range of delivery options — including standard, express, and pick-up point — all at highly competitive rates.
Enjoy free shipping on all orders over 500€.

 

Shipping in France
Orders are delivered within 2 to 3 business days. Shipping starts from 6€, or is free when your order total exceeds 500€. Express next-day delivery and pick-up point options are also available.

 

Global Shipping
We deliver across Europe and worldwide, including Overseas France (DOM-TOM), within 3 to 10 business days.
Shipping starts at 10€ in Europe and from 20€ globally, depending on your location and selected delivery method.

Final shipping costs are displayed at checkout.
 

If you have any questions, please contact us below or via the chat.

You have 15 days from delivery to return or exchange any online order. Items must be unused, in perfect condition, and returned in their original packaging. In-store purchases can be exchanged or returned for store credit within 15 days. We do not offer refunds for in-store orders.

 

Returns
To start a return, visit our Returns Portal.


Complete the return form, include it in your parcel, and use the prepaid label provided. Once we receive your return in good condition, your refund will be processed within 15 working days. If you return your full order, the original shipping fee will also be refunded. A 10€ fee for the return label and handling will be deducted from your refund.

 

Exchanges
Exchanges can be made online via the Returns Portal free of any charge. Just register the return and select the new item you'd like.

 

Returns and Exchanges Portal

Most Heimstone pieces fit true to size, unless otherwise noted. If a style is designed to be oversized or fitted, we’ll always mention it.

 

Still unsure? Feel free to reach out below to via chat — we’re happy to help with sizing advice.

Pay in 3 or 4 Installments — No Fees


You can split your payment into 3 or 4 monthly installments with no added fees simply with your VISA or MASTERCARD. The first payment is taken at checkout, and the rest is charged automatically each month.

 

You’ll see the option automatically at checkout if your order is eligible. No fees, no paperwork — just flexibility.

 

For example, for a 300€ order in 3 installments, you’ll pay 100€ today, then 100€ each month for the next two months. This option is available at checkout for orders between 100€ and 3,000€, in select countries including France, Italy, Spain, Germany, Belgium, the Netherlands, Portugal, Austria, Ireland, and Luxembourg.

 

Your card must be valid for at least 90 days and must be a standard Visa or Mastercard (not prepaid, Electron, or Maestro).

 

Questions? Contact below or via our chat.